Apple tries to manage the conversation surrounding the iPhone 12 RF radiation controversy in France

 Apple tries to manage the conversation surrounding the iPhone 12 RF radiation controversy in France

 

 Due to worries over radio frequency exposure, France is threatening to recall all iPhone 12 devices. Apple has ordered workers to limit messaging on the subject. Apple has had a busy few days, but it hasn't just been due to the iPhone 15 presentation.

 

Due to worries about radio frequency exposure, France has prohibited the sale of iPhone 12 devices and is threatening a recall. Despite Apple's denial of an RF radiation problem, the battle is far from finished.

 

According to a Bloomberg article, Apple has told its tech support personnel to follow a script and refrain from providing details to customers who inquire about the problem.

 

Employees are expected to respond that they have nothing to disclose in response to inquiries from customers about the French government's allegations or a prospective recall. Staff can explain that Apple goods are thoroughly tested for safety upon request.

 

Devices can only be returned by customers if they purchase them within the regular two-week return period. Companies that face legal issues, such as Apple in France, frequently give staff explicit rules on how to broach the subject.

 

The procedure makes sure that the message is in check and that staff aren't communicating anything that might later require formal correction.

 

Following France's complaints, several EU nations are now investigating iPhone 12 radio frequency exposure.

 

Belgium and Germany have both already made statements about the situation. According to Apple, the iPhone 12 complies with EU regulations and is secure.

 

Also keep in mind that RF radiation is not the same as ionizing radiation, which is produced by radioactive materials decaying and needs a lot of energy to be harmful to people.